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Tuesday, October 30 • 9:00am - 10:30am
Running Excellent Retrospectives: What Happened? LIMITED

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Limited Capacity seats available

Your site’s back up, you’re back in business. Do you have a way to make sure that problem doesn’t happen again? And if you do, do you like how it works?

Heroku uses a blameless retrospective process to understand and learn from our operational incidents. This tutorial will share the process we use and give you a chance to practice analyzing operational problems using the internal and external communications of a real Heroku operational incident. Along the way, we’ll discuss how Heroku developed this process, what issues we were trying to solve, and how we’re still iterating on it.

avatar for Courtney Eckhardt

Courtney Eckhardt

Heroku, a Salesforce Company
Courtney Eckhardt first got into retrospectives when she signed up for comp.risks as an undergrad (and since then, not as much has changed as we’d like to think). Her perspectives on engineering process improvement are strongly informed by the work of Kathy Sierra and Don Norman... Read More →

Tuesday October 30, 2018 9:00am - 10:30am CDT
Cumberland Room 3-4